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Description

As a true partner to Emirates NBD Group, we pride ourselves on providing outstanding customer service. Established in 2011, Tanfeeth is the Gulf Cooperation Council's (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting Emirates NBD Group through the delivery of regional expertise, cost efficiency, and unparalleled customer experience marked by quality, consistency, and efficiency. In Arabic, 'Tanfeeth' translates to 'getting the job done,' which perfectly encapsulates our commitment. Functioning as an operations and service platform, we adhere to international customer service standards, striving to set new benchmarks for customer service excellence throughout the region. Our ultimate objective is to cultivate exceptional customer experiences through partnership, passion & people. Tanfeeth provides fully customized, flexible and scalable solutions through lean processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group's cost efficiency revenue, minimize risk through process optimization, and boost productivity. Our overarching aim is to elevate the standard for customer experience throughout the region. In our capacity as a support partner to Emirates NBD Group, we manage the back-office operations teams for the Group entities, including: - Emirates NBD & Emirates Islamic Contact Center Operations - Emirates NBD & Emirates Islamic Financial Remediation - Compliance Operations - Finance and Accounting - International Payments - Trade Finance Services - Treasury Operations - Retail Credit Operations - Procurement Operations - Human Resource & Employee Services