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Alexandria Brooks

Call Center Customer Services Supervisor

Work history

  • MetroPlusHealth

    Call Center Customer Services SupervisorCurrent (about 4 years)
  • The National Society of Leadership and Success

    NELA Award RecepientSep 2016 - Aug 2017 (11 months)
  • MetroPlusHealth

    Claims ExaminerApr 2015 - Feb 2021 (almost 6 years)
  • MetroPlusHealth

    Care Management Associate MLTCSep 2013 - Apr 2015 (over 1 year)
  • MetroPlusHealth

    Outreach Specialist for UM DepartmentJul 2009 - Sep 2013 (about 4 years)
  • MetroPlusHealth

    Customer Services Enrollment Rep.Nov 2007 - Jul 2009 (over 1 year)
  • Visiting Nurse Service of New York

    Procurement AdministratorFeb 2005 - May 2007 (over 2 years)
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Contact Information

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LocationUnited States, New York, New York

Organization

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MetroPlusHealthhospital & health care · 1600 employees · New York, United States

Description

Since 1985, MetroPlusHealth has helped the people of New York City get quality health care at little to no cost. MetroPlusHealth is the plan of choice for over 712,000 New Yorkers, and its commercial and government-sponsored plans meet the needs of individuals, families, and workforces. The MetroPlusHealth staff speaks more than 40 languages and is as diverse as the great City it serves. MetroPlusHealth is part of NYC Health + Hospitals, the nation's largest public health system. For more information, visit metroplus.org. Join the conversation on social media at @metroplushealth. Our Mission: We provide a caring, high-quality customer experience to preserve and improve the health and lives of New Yorkers with our integrated healthcare system. Our Vision: To be the number one plan of choice for the communities we serve. Our Core Values: Be caring and compassionate to all Be customer-powered: Align daily actions to positive, impactful customer experiences; connect with internal and external customers Be proud of what we do: Take ownership and accountability; be solutions driven Act as a team: Build trust, empower others, and champion transparent communication Thrive with change: Spark and support innovation, and transform our business through technology and data

Company phone+12129088600

Company websitemetroplusjobs.org

LocationNew York, New York, United States, 160 Water Street

Industryhospital & health care

Employees1600

Founded at1985

Annual revenue2.9B

Retail locations1

Twittertwitter.com/MetroPlusHealth

LinkedInlinkedin.com/company/metroplushealth

Facebookfacebook.com/MetroPlusHealth

Technologies
AI
Amazon SES
AppNexus
Bootstrap Framework
DoubleClick Floodlight
Facebook Custom Audiences
Facebook Login (Connect)
Facebook Widget
Google Analytics
Google Font API
Google Play
Google Tag Manager
Google translate API
Google translate widget
Linkedin Marketing Solutions
Microsoft Application Insights
Microsoft Office 365
Mobile Friendly
Multilingual
New Relic
Route 53
The Trade Desk
Vimeo
VueJS
WordPress.org
YouTube
Keywords
ny state of health marketplace plans
medicaid managed care
child health plus
medicaid special needs plan
medicare
managed long term care
behavioral health enhanced
ny state of health essential plan
health resources
home care
provider services

Employee trends

This chart shows the total number of employees over time.

2.6%
6 Month Growth
5.0%
1 Year Growth
15.1%
2 Year Growth
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