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Description

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels. Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have extensive experience in taking the guesswork out of contact center service delivery. Be it Customer Service, Technical Support, Sales, Collections or specialized services like Nurse Triage, Centralized Scheduling or Employee Helpdesk, we bring a methodical approach to planning, preparing and performing to build a leading service delivery organization. Instead of being stuck with technology tools that go underutilized or training programs that do not deliver immediate value, our unique "system of performance management" combines planning workshops, training and certifications, easy-to-use analytics tools and ongoing mentoring and coaching to bring the operational, financial and customer experience results you need. Our experience spans many industries including Communications, Media, Financial Services, Healthcare, Insurance, Travel, Outsourcing and Retail. A number of our clients are winners of JD Powers service excellence award and are recognized for excellence in customer service.