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Armando Merino

Operations Manager - Healthcare - Interpretation

Work history

  • Interactive Contact Center

    Operations Manager - Healthcare - InterpretationCurrent (over 1 year)
  • Banco De Desarrollo De La República De El Salvador

    Customer Relations ManagerAug 2022 - Jun 2023 (10 months)
  • Teleperformance El Salvador

    Manager of Client Operations - Healthcare, pharmaceutical, Logistics & Banking.Jul 2019 - Jul 2022 (about 3 years)
  • Teleperformance El Salvador

    Account Operation Manager - Logistics & HealthcareSep 2014 - Jun 2019 (almost 5 years)
  • Teleperformance El Salvador

    Floor Operation ManagerJan 2012 - Aug 2014 (over 2 years)
  • Teleperformance El Salvador

    Nightshift CoordinatorNov 2009 - Dec 2011 (about 2 years)
  • Teleperformance El Salvador

    Operations SupervisorSep 2007 - Oct 2009 (about 2 years)
  • Teleperformance El Salvador

    Customer Service AgentFeb 2005 - Aug 2007 (over 2 years)
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Contact Information

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Organization

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Interactive Contact Centeroutsourcing/offshoring · 420 employees

Description

We are a U.S. incorporated organization that offers nearshore work-from-home contact center / BPO services whose main goal is to provide a better type of outsourcing, one that is truly transparent and based on delivering quality results and we are able to do this because we put people first. We bring years of experience when it comes to customer service, customer support, sales, overall customer experience, over-the-phone interpreting, and video remote interpreting.

Company phone+50422623031

Company websiteiccbpo.com

LocationDepartamento de Francisco Morazan, Honduras

Industryoutsourcing/offshoring

Employees420

Founded at2020

LinkedInlinkedin.com/company/interactivecontactcenter

Technologies
CloudFlare Hosting
Cloudflare DNS
Google Font API
Gusto
Microsoft Office 365
Mobile Friendly
Outlook
SharePoint
WordPress.org
Keywords
callcenter
contactcenter
bilingualsupport
nearshoresupport
nearshoreoutsourcing

Employee trends

This chart shows the total number of employees over time.

2.1%
6 Month Growth
8.8%
1 Year Growth
41.4%
2 Year Growth
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