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DirectoryAdam Matthews
Work history
Westpac Group
Head of Strategy, Design and Continuous ImprovementCurrent (12 months)Westpac Group
Head of Customer and Business OutcomesDec 2019 - Jun 2024 (over 4 years)Westpac Group
Head of Channel PlatformsNov 2018 - Dec 2019 (about 1 year)Westpac Group
Director Strategy & Customer OutcomesFeb 2017 - Nov 2018 (almost 2 years)Westpac Group
Program DirectorJul 2016 - Feb 2017 (7 months)Westpac Group
National Strategy & Operations ManagerJun 2013 - Jul 2016 (about 3 years)Telstra
General Manager NPS ImplementationJan 2012 - Jun 2013 (over 1 year)Telstra
General Manager Strategy & Business PerformanceJan 2009 - Jan 2012 (about 3 years)Telstra
General Manager Transformation DeploymentJan 2006 - Jan 2009 (about 3 years)Telstra
Business Strategy & Implementation ManagerJan 2004 - Jan 2008 (about 4 years)Telstra
Workforce Planning ManagerJan 2001 - Jan 2004 (about 3 years)Telstra
Contact Centre ManagerJan 1999 - Jan 2001 (about 2 years)
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Description
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia's first bank and Australia's first company we put service at the heart of everything we do and our people are our priority. We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn't mean a change of employer at Westpac Group. We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
Company phone+61292939270
Company websitewestpacgroup.com.au
LocationSydney, New South Wales, Australia, 275 Kent Street
Industryfinancial services
Employees15000
Founded at1817
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