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Adam Matthews

Head of Strategy, Design and Continuous Improvement

Work history

  • Westpac Group

    Head of Strategy, Design and Continuous ImprovementCurrent (12 months)
  • Westpac Group

    Head of Customer and Business OutcomesDec 2019 - Jun 2024 (over 4 years)
  • Westpac Group

    Head of Channel PlatformsNov 2018 - Dec 2019 (about 1 year)
  • Westpac Group

    Director Strategy & Customer OutcomesFeb 2017 - Nov 2018 (almost 2 years)
  • Westpac Group

    Program DirectorJul 2016 - Feb 2017 (7 months)
  • Westpac Group

    National Strategy & Operations ManagerJun 2013 - Jul 2016 (about 3 years)
  • Telstra

    General Manager NPS ImplementationJan 2012 - Jun 2013 (over 1 year)
  • Telstra

    General Manager Strategy & Business PerformanceJan 2009 - Jan 2012 (about 3 years)
  • Telstra

    General Manager Transformation DeploymentJan 2006 - Jan 2009 (about 3 years)
  • Telstra

    Business Strategy & Implementation ManagerJan 2004 - Jan 2008 (about 4 years)
  • Telstra

    Workforce Planning ManagerJan 2001 - Jan 2004 (about 3 years)
  • Telstra

    Contact Centre ManagerJan 1999 - Jan 2001 (about 2 years)
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Contact Information

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LocationAustralia, Sydney, New South Wales

Organization

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Westpac Groupfinancial services · 15000 employees · Sydney, Australia

Description

From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID'​ biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia's first bank and Australia's first company we put service at the heart of everything we do and our people are our priority. We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn't mean a change of employer at Westpac Group. We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.

Company phone+61292939270

Company websitewestpacgroup.com.au

LocationSydney, New South Wales, Australia, 275 Kent Street

Industryfinancial services

Employees15000

Founded at1817

LinkedInlinkedin.com/company/westpac-group

Technologies
AI
Remote

Employee trends

This chart shows the total number of employees over time.

0.6%
6 Month Growth
-0.2%
1 Year Growth
-2.3%
2 Year Growth
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