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Alicia Douglas

Senior Manager, BPO/Vendor Operations

Work history

  • SEPHORA

    Senior Manager, BPO/Vendor OperationsCurrent (over 3 years)
  • TruGreen

    National Call Center ManagerJan 2018 - Oct 2021 (almost 4 years)
  • MAXIMUS

    Senior ManagerOct 2017 - Mar 2018 (5 months)
  • Restoration Hardware

    DirectorJul 2016 - Jul 2017 (about 1 year)
  • Restoration Hardware

    Senior LeaderNov 2010 - Jun 2016 (over 5 years)
  • Affinion Group

    DirectorMar 2007 - Oct 2010 (over 3 years)
  • Affinion Group

    Sr. Manager - QA and Outsourcer PerformanceSep 2005 - Feb 2007 (over 1 year)
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Contact Information

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LocationUnited States, Dallas, Texas

Organization

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SEPHORAretail · 44000 employees · Neuilly-sur-Seine, France

Description

Sephora is the world's leading global prestige beauty retail brand. With 52 000 passionate employees operating in 34 markets, Sephora connects customers and beauty brands within the world's most trusted and dynamic beauty community. We serve a highly engaged community of hundreds of millions of beauty followers across our global omnichannel network of more than 3 000 stores and iconic flagships, and our e-commerce and digital platforms, offering personalized and immersive seamless experiences across every touchpoint. With our curation of close to 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers' needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Since our inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, we have been disrupting the prestige beauty retail industry. Today, we continue to break with convention to drive our mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

Company phone+14153629360

Company websiteinside-sephora.com

LocationNeuilly-sur-Seine, Ile-de-France, France

Industryretail

Employees44000

Founded at1969

Annual revenue2B

Retail locations399

LinkedInlinkedin.com/company/sephora

Technologies
AI
Akamai
Akamai DNS
Canva
ConnectWise
TikTok
Keywords
film production
cosmetics
film distribution
retail
beauty
customer service
skincare
makeup
fragrance
experiential retail
beauty & spas
cosmetics & beauty supply

Employee trends

This chart shows the total number of employees over time.

1.1%
6 Month Growth
2.9%
1 Year Growth
9.7%
2 Year Growth
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