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Alec Duncan

Customer Success Manager

Work history

  • Thematic

    Customer Success ManagerCurrent (about 2 years)

  • Darktrace

    Customer Success ManagerSep 2022 - Apr 2023 (7 months)

  • MacroActive™

    Client Success ManagerJan 2020 - Sep 2022 (over 2 years)

  • MacroActive™

    Client Onboarding SpecialistDec 2018 - Jan 2020 (about 1 year)

  • Davis Food Ingredients

    Junior Account ManagerJan 2018 - Dec 2018 (11 months)

  • Davis Food Ingredients

    Customer Service Sales SupportMay 2017 - Jan 2018 (8 months)

  • Avis Budget Group

    Customer Service AgentMay 2015 - Dec 2015 (7 months)

  • Habit Group

    Personal TrainerDec 2011 - Mar 2014 (over 2 years)

  • BODYTECH GYM

    Personal TrainerSep 2007 - Dec 2011 (over 4 years)
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Contact Information

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Email[email protected]
LocationNew Zealand, Auckland, Auckland

LinkedInlinkedin.com/in/alec-duncan

Organization

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Thematicinformation technology & services · 36 employees · San Francisco, United States

Description

Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services.

Company phone+6498891511

Company websitegetthematic.com

LocationSan Francisco, California, United States, 643 Cole St

Industryinformation technology & services

Employees36

Founded at2016

Twittertwitter.com/@getthematic

LinkedInlinkedin.com/company/thematic-ltd

Facebookfacebook.com/getthematic/

Angellistangel.co/thematic-1

Technologies
AI
Amazon AWS
Amazon SES
Android
Apache
Basis
Bootstrap Framework
Circle
Data Analytics
Drift
Flutter
Gmail
Google Analytics
Google Apps
Google Font API
Google Tag Manager
IoT
Linkedin Marketing Solutions
Mailchimp Mandrill
Mixpanel
Mobile Friendly
OneTrust
Python
React
Remote
Render
Reviews
Route 53
Segment.io
Sendgrid
SharePoint
Typekit
VueJS
Wistia
Workable
YouTube
Keywords
analytics
market research
customer experience
loyalty
information technology
enterprise software
software
customer sentiment analysis
customer feedback analysis
coding open ended questions
nps analytics
text analytics
customer insights
customer loyalty
natural language processing
customer analytics
sentiment analysis
net promoter score
customer feedback
employee feedback
voice of the customer
voc analytics
customer experience management
voc

Employee trends

This chart shows the total number of employees over time.

-30.0%
6 Month Growth
-10.3%
1 Year Growth
40.0%
2 Year Growth
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