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Angela Fischer
Work history
Lufthansa InTouch
Customer Service AgentCurrent (9 months)Meeting Point Turkey
Customer FeedbackNov 2022 - Jul 2024 (over 1 year)Meeting Point Turkey
Quality Manager Aegean Area, Head Representative ADB area, Customer Feedback, ContentDec 2007 - Oct 2022 (almost 15 years)
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Description
#MakeSomeonesDayEveryDay Lufthansa InTouch is the Competence Centre for customer service to passengers of Lufthansa and related airlines. We cover the entire range of services for airline travelers. This includes call, claim and email handling as well as ticketing, Web and Social Media support. Lufthansa InTouch operates from six Customer Service Centers worldwide. Headquarters are based in Berlin, Germany. About 1500 Customer Service Consultants assist our clients in more than 20 languages, 24 hours daily. As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with over a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.
Company phone+4930405708102
Company websitelh-intouch.com
LocationBerlin, Berlin, Germany, 138 Ullsteinstrasse
Industryairlines/aviation
Employees1200
Founded at1999
Annual revenue2.7M
Twittertwitter.com/lh_intouch
LinkedInlinkedin.com/company/lufthansa-intouch
Facebookfacebook.com/lufthansaintouch/
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